Our Shipping Policy
Effective Date: December 12, 2025
Thank you for shopping with Luminx Mart. This Shipping & Delivery Policy explains how and when your orders will be processed, shipped, and delivered.
By placing an order on our website or mobile app (“Platform”), you agree to the shipping terms described below.
1. Order Processing Time
Once your order is placed:
Orders are typically processed within 1–2 business days.
Orders placed on weekends or public holidays are processed on the next working day.
Delays may occur during high-demand periods, stock shortages, or due to unforeseen circumstances.
We will notify you promptly if there is any delay or stock-related issue.
2. Shipping Methods
Luminx Mart partners with reliable courier and logistics companies to ensure safe and timely delivery.
We offer:
Standard Delivery (default option)
Express Delivery (if available in your location)
Delivery method availability depends on your pin code and region.
3. Estimated Delivery Time
Estimated delivery timelines:
Local & Within West Bengal: 2–5 business days
Rest of India: 4–8 business days
Remote or rural areas may require additional days depending on courier service availability.
These are approximate timelines and may vary due to:
Courier delays
Weather conditions
Festivals or holidays
Operational disruptions
4. Shipping Charges
Shipping charges depend on:
Delivery location
Order weight and size
Current shipping offers
Shipping fees (if applicable) will be visible at checkout before payment.
Free shipping may be offered during special promotions or for certain order values.
5. Tracking Your Order
Once your order is shipped:
You will receive an email/SMS/WhatsApp notification with tracking details.
You can track your package through the courier’s tracking portal or through your Luminx Mart account.
If tracking is not updated for more than 48 hours, contact our support team for assistance.
6. Delivery Attempts
The courier will attempt delivery 1–3 times, depending on their policy.
If the package is not accepted:
It may be returned to us as “undelivered.”
Reshipping may require additional shipping charges.
Customers are responsible for providing correct and reachable address details.
7. Damaged, Missing, or Tampered Packages
If your package appears:
Damaged
Opened
Tampered
Missing items
Please:
Refuse delivery if visibly damaged at the time of arrival, OR
Notify us within 24–48 hours with images/videos if damage is noticed after opening.
We will assess the issue and arrange replacement or refund as per our Return Policy.
8. Incorrect Address or Contact Information
Luminx Mart is not responsible for:
Failed deliveries due to incorrect addresses
Delays caused by unreachable phone numbers
Additional fees for reshipping
Please double-check your shipping details before confirming your order.
9. Undeliverable Orders
Orders may be considered undeliverable if:
Courier cannot reach the customer
Address is incorrect or incomplete
Customer is unavailable during repeated delivery attempts
Undelivered orders may be cancelled and refunded (shipping charges may be deducted).
10. Delivery Restrictions
Certain items such as delicate electrical products or oversized items may have delivery limitations based on:
Region
Courier capability
Regulatory restrictions
If your order cannot be delivered due to such limitations, we will notify you immediately.
11. International Shipping
Currently, Luminx Mart ships only within India.
If international shipping is added in the future, this policy will be updated.
12. Customer Support
For any shipping or delivery concerns, contact us:
📧 Email (24/7):
luminxmart@gmail.com, info@luminxmart.com
📞 Call Us:
8900043677, 9064928442
💬 WhatsApp:
8900043677, 9064928442
📍 Address:
Rajibpur, Shib Bari, Gangarampur, Dakshin Dinajpur, West Bengal – 733124