Our Terms & Conditions

Effective Date: December 12, 2025

Welcome to Luminx Mart. These Terms & Conditions (“Terms”) govern your access and use of our website, mobile application, and all related services (“Platform”). By using our Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our website or app.

1. Definitions

  • “Company,” “We,” “Us,” “Our” refers to Luminx Mart.

  • “User,” “You,” “Your” refers to any individual accessing or using the Platform.

  • “Products” refers to all electrical goods sold by Luminx Mart, including copper wires, fans, LED lighting, holders, MCB devices, modular plates, and more.

  • “Platform” refers to our website, mobile app, and digital channels.

2. Use of the Platform

By using our Platform, you agree to:

  • Provide accurate and complete information during registration or checkout.

  • Use the Platform only for lawful purposes.

  • Not engage in activities that disrupt or harm the Platform, servers, software, or other users.

  • Not copy, modify, distribute, or misuse any content or intellectual property on the Platform.

We reserve the right to terminate or restrict access if misuse is detected.

3. Account Registration

Some features may require account creation.
You agree to:

  • Maintain the confidentiality of your login credentials.

  • Be responsible for all activities under your account.

  • Notify us immediately if you suspect unauthorized access.

We are not responsible for losses caused by failure to safeguard your account details.

4. Product Information & Availability

We strive to provide accurate descriptions, pricing, and images of our products. However:

  • Colors, dimensions, or specifications may vary slightly due to manufacturing or display differences.

  • Product availability is subject to stock conditions.

  • We reserve the right to modify, discontinue, or update product listings without prior notice.

5. Pricing & Payments

  • All prices listed on the Platform are in Indian Rupees (INR) unless otherwise stated.

  • Prices may change without prior notice.

  • Payments must be made through approved payment gateways.

We are not responsible for errors caused by third-party payment processors.

6. Orders & Acceptance

Placing an order does not guarantee acceptance.
An order is confirmed only when:

  • Payment is completed, and

  • You receive a confirmation message or email from Luminx Mart.

We reserve the right to cancel or refuse orders for reasons including:

  • Product unavailability

  • Incorrect pricing or listing errors

  • Suspicious or fraudulent activity

Refunds for cancelled orders will be processed promptly.

7. Shipping & Delivery

  • Delivery timelines are estimates and may vary due to location, courier delays, or unforeseen events.

  • Shipping charges may apply depending on order value and location.

  • Risk of loss passes to the customer once the product is handed over to the courier.

For damaged shipments, customers must report within 48 hours of delivery.

8. Returns, Replacement & Refunds

Our return and refund rules are governed by our separate Return Policy.
Customers must follow the guidelines and timelines mentioned in the policy for successful returns or replacements.

9. Intellectual Property Rights

All content on the Platform—including text, images, logos, product descriptions, graphics, icons, software, and design—is the intellectual property of Luminx Mart.

You agree NOT to:

  • Copy, distribute, modify, or publish content without written permission.

  • Use our trademarks or brand assets without authorization.

10. Prohibited Activities

You may not:

  • Use the Platform for fraudulent or illegal activities

  • Attempt to disrupt or hack the Platform

  • Upload harmful software, viruses, or malicious scripts

  • Harvest or misuse user data

  • Impersonate another person or entity

Violation of these terms may result in legal action and account suspension.

11. Limitation of Liability

Luminx Mart is not liable for:

  • Indirect, incidental, or consequential damages

  • Losses arising from improper product installation or misuse

  • Delays or failures caused by third-party service providers

  • Technical issues, interruptions, or downtime of the Platform

Our liability, in any case, shall not exceed the amount paid for the specific product purchased.

12. Third-Party Links & Services

The Platform may include links to third-party websites or services.
These are provided for convenience only.
Luminx Mart does not control or endorse third-party websites and is not responsible for their:

  • Content

  • Privacy practices

  • Policies

Users interact with third-party sites at their own risk.

13. Privacy Policy

Your use of the Platform is also governed by our Privacy Policy, which outlines how we collect, use, and protect your information.

By using the Platform, you consent to our privacy practices.

14. Modification of Terms

We may update these Terms at any time.
Revised Terms will be posted with a new Effective Date.
Continued use of the Platform implies acceptance of updated terms.

15. Governing Law & Jurisdiction

These Terms are governed by the laws of India.
Any disputes shall be resolved exclusively in the courts located in West Bengal, India.

16. Contact Information

For questions, disputes, or support, contact us:

📍 Address:
Rajibpur, Shib Bari, Gangarampur, Dakshin Dinajpur, West Bengal – 733124

📧 Email (24/7 Support):
luminxmart@gmail.com, info@luminxmart.com

📞 Call Us:
8900043677, 9064928442

💬 WhatsApp:
8900043677, 9064928442